You've Got 30 Seconds...

...before their eyes start glazing over. Can you tell someone about your nonprofit and what makes it unique from the other 9,000 nonprofits in Dallas?

Last December I talked about doing your due diligence to prepare the justification (or case statement) of why someone should write you a check. This time, I'll talk about the short and sweet way to get your message across.

It may not earn you a donation right off the bat, but it may keep you in the game a little longer. At the very least it will plant a seed that you can nurture.

A couple of weeks ago I called an old friend from work. Hadn't talked with him in months (maybe more than a year). We exchanged pleasantries, caught up, and when he found out that I was working for nonprofits, his tone changed. He assumed that I was calling to ask him for money. "That's what everyone does," he said.

I wasn't. I genuinely just wanted to catch up. A few weeks later, sitting at the dinner table with our wives, the subject came up again. He wanted to know more about what I did and for whom I wrote grant proposals.

Amazing! I have the opportunity, and I blow it!! I've got reams of important data in my brain (intermixed with old phone numbers, the jersey numbers of the 1974 Dallas Cowboys, and the final approach speeds of a few airplanes I've flown). I've written 50 plus proposals in the last year, and as I start start sifting through the details, I see the "off flags" start flickering in my buddy's eyes.

My advice for you (and my hope that I will practice what I preach) is to have your "elevator pitch" ready. That's a term from a previous chapter of my life (selling computer systems). If you're riding with someone in an elevator, and you want to get your point across, you have about 30 seconds to make it happen.

Unless you're prepared in advance, you will undoubtedly witness the glazing of the eyes and a friendly "goodbye" when the elevator door opens. So think about it now.

Take your mission statement, scrub it into a few words your mom can understand, apply what makes your nonprofit unique, and be ready to state it clearly in 30 seconds.

Keep it simple and direct. I love the catch phrase for the upcoming missions conference hosted by Buckner. "Go. Be. Do." They are saying "go somewhere, be a voice, do something."

Isn't that great?? Three words. Six letters total. Amazing! Easy to remember. Easy to convey! Perfect for getting people to be involved with missions.

You're probably going to have to write all your mission, vision, facts, factoids, and distinctions down to get it right. Then you need to practice. Mark Twain said, "It usually takes more than three weeks to prepare a good impromptu speech."

Better get started now. Who knows when you'll get that next opportunity. You don't want to blow it like me.

It won't happen again.

Due Diligence

There's over 9,000 nonprofits in Dallas County today. More than 3,500 of them filed a 990 tax return so say the smart folks at Urban Institute. With that many working nonprofits in town, chances are that there's someone trying to do the same thing you're doing.

Okay. Let's narrow the field from that 3,500+ and add another filter to look just at your cause: healthcare, poverty, children, environment, aging, the arts, whatever. Chances are that you've still got somewhere between 5 and 25 other nonprofits trying to do something very similar to what you're doing. That makes it a little challenging to raise more money and excite more volunteers year after year.

You may be slightly different or very different from your peers (aka partners .... aka competitors). But to potential donors who want to help fight poverty, for example, all the homeless organizations look the same at first blush. The fact is they are mostly very different.

How do you distinguish yourself??

It's no longer enough that you have a compelling case statement. (Although you can take some comfort in knowing that some of your peers have not reviewed or updated their mission statement or web site in years.) Being current and relevant certainly helps you distinguish yourself.

Each year, donors ask better questions and perform more due diligence about the nonprofits to whom they may give. It's important for the nonprofits to improve their own due diligence.

The keys for many donors are:
- show me the numbers!! (quantities, percentages, benchmarks, results, results, results)
- show me some independent evaluation
- show up (as either a volunteer or a site visitor)

Showing up is not a popular choice for many foundations, donors, and evaluators. It takes time. You might be uncomfortable in the surroundings. You might get dirty. (I'll save this rant for another time.)

GiveWell is a new foundation in NYC with the noble intent of evaluating charities in different fields and making the results public. They began this with big hearts, good business brains, and a real drive to bring efficiency and order to the evaluation process (ahhh....the appeal to my own left brain....). There are other evaluators across the country.

Many nonprofit evaluators are still learning that there's a lot more to evaluations than just cranking the numbers and publishing the results. For one thing, the numbers on true effectiveness are elusive. It's often made more difficult by our mobile society and the fact that many clients just don't stay in touch on a consistent basis.

The best way to distinguish your nonprofit is to show everyone how effective you are. Until you can get the donors and evaluators to show up for site visits or as volunteers (....do you have a really good volunteer coordinator???....), you need to be able to show you're effectiveness. It takes a process to measure your successes. That costs time and money, but it needs to be done.

You may learn something about your organization. It may mean a very critical self examination of what's working and what's not. It may take real guts to change. But you've got to ask yourself, why you do what you do? Who are you really trying to help?

Whether you're new or have been in this business for years, it's absolutely vital that you not only show everyone you are different, but that you make a difference. Due diligence and investments in process, self examination, and change will pay big dividends for everyone involved.

Who's Your Buddy?

Coordinating volunteers.
Coaching kids soccer...or any other sport for kids under 8.
Getting your church committee to do SOMETHING besides talk.
Starting a new business, a new project from scratch.
Riding bicycles in a pack.
Shopping at the mall after Thanksgiving.
Finding other organizations to work with yours.

Yes. They all have the common denominator of cat herding.

Can't we all just get along?

No. Well sometimes yes.

So what do you do if you're one of the 837,027 U.S. nonprofits trying to do more than just exist from month to month? (Nearly 40% of you ran deficits in 2003.)

How 'bout finding a buddy??

Remember. It's not all about you. At least it's not supposed to be. Aren't you doing this for a cause? Who else is trying to do the same thing? Can you help them? Can they help you? Each of you probably has unique strengths. If you're duplicating each other, someone needs to go...or change. Remember, you're trying to do good, not just look good.

Life is full of chaos, but often in the middle of that confusion is someone going the same way you are. There's your potential buddy. Watch a bike race sometime. The Tour de France is the big one, but there are lots of others.

The riders ride in a pack for miles. They're mostly competitors, but they're actually helping each other along the way. It's amazingly more efficient to ride in a pack. They are cooperating at the same time they compete against each other. It's chaos at its most elegant.

The chaos turns into pure teamwork when the teams pull out of the pack and form pacelines and work together to go further and faster with less effort. (I'm trying valiantly not to repeat an earlier blog...but this is such an important concept.)

Nonprofits are in a competitive business. David LaPiana wrote an excellent book about this. It's called "Play to Win, The Nonprofit Guide to Competitive Strategy."

You've got to be a successful competitor or you'll fail. But you've also got to be a buddy to get along in this herd of cats.